Frequently Asked Questions

At We Have Faith, every shipment is prepared with care and respect.

But if, despite this, a product does not meet your expectations, we remain at your service.

You have 30 days after receipt to request a return or refund.

This approach only concerns items with a defect or a genuine dissatisfaction related to quality .

Our return policy is not a mere business formality, but a commitment to honesty towards you.

The full terms and procedure are available in our return and refund policy [here] .

Our orders are prepared and shipped within 7 to 10 business days after payment confirmation.

Deliveries are then handled by Mondial Relay , directly to a relay point , in order to limit the environmental impact associated with individual transport.

Once the package has been shipped, the average delivery time is 2 to 4 business days depending on the destination.

You will receive a shipping confirmation email with a package tracking link to see the progress in real time.

Payments are fully secured via Shopify Payments (Visa, Mastercard, American Express, Apple Pay, etc.).

They are processed by providers compliant with the PCI DSS standard , guaranteeing the total protection of your banking data .

The order is confirmed upon validation of payment .

No banking data is recorded or stored by We Have Faith.

Each item has a detailed size guide directly on its product page.

We recommend that you consult it before placing any order in order to choose the most suitable cut.

If you are hesitating between two sizes, it is best to opt for the smaller one , as our models have a slightly loose fit .